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Frequently Asked Questions

how long for my listing to be approved?

Our team on average process listings within 24 – 48 hours Monday to Friday and you will receive an email notification once the listing is live, this time may be delayed due to high demand so please allow plenty of time.

How long is my listing active ?

Venue Listings will be active for 365 days and event listings will be active for the event period, recurring events have the following expiry FREE events are 40 days and premium 100 days

How can i edit my listing ?

Once your listing is approved you can edit your listing by signing in into your account and and navigating to My Listings and click edit, once changes have been made the listing will be edited.

my category is not listed ?

If your business falls into a category that is not listed, please reach out to us on the contact us page or live chat and  our team may be able to help you with adding it.
Some niches may not be available.

can i claim my business ?

You can claim your business by visiting its listing and filling out the claim form and our team will process your application within the week.

can i have multiple listings ?

Yes you can have multiple listings just repeat the process for each listing and select a chosen package for your placement.

What happens if my event is affected due to covid ?

We’re here to help and may be able to offer an additional credit for you to re-list in the future.
Please contact our team via the contact-us page or the live chat portal in the bottom right corner.

what is your refund policy ?

We do have some terms and conditions that apply to transactions completed on Gold Coast Guide you can read the full refund policy be clicking here

How do i renew my listing

You should receive a notification from us reminding you your listing is coming up for renewal,  once your listing has expired simply just log in to your account and hit the relist button and pick your package and you will be online in moments.

Who owns gold coast guide ?

We are part of Gold Coast Magazine all of your payments and invoices are generated by gcmag and registered under its company.

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