Refund Policy

Thank you for contributing to Gold Coast Guide and purchasing one of our premium packages; we really appreciate the support. 

We do have some terms and conditions that apply to transactions completed on Gold Coast Guide; we’ll be as brief as the legal eagles allow; the main thing to remember by placing an order or making a purchase, you agree to the terms set out in this policy. 

Refunds

We pride ourselves on providing a quality guide for the community and those who choose to list on our site; every single listing is checked and approved by a member of our team.

Once your listing has been approved and published, we will not be able to issue a refund, so please before you submit your listing, please choose your package carefully and double-check the information provided. 

Once you have submitted your listing, a member of the team will go through your chosen package and listing and work to publish it; however, there may be a select few reasons your listing may be rejected and refunded. 

• If your listing is a duplicate, we may decide to refund or reject your listing
• If we have reached a limit on a promotion or listing type, we may refuse your listing and provide a refund. 
• If we can’t get in touch with you to adjust your listing 
• If we can’t verify, you are the authorised individual to post a listing for this venue or event. 
• The event date has passed by the time your listing is approved.
• If a promotion or partner discount has expired during the approval process.

Please reach out to our support anytime via the contact us page for more information on our refund policy or if you need help with your listing. 

By using our website, registering an account, or making a purchase, you hereby consent to this Refund Policy and agree to its terms.

This Refund Policy was last updated on 14 July 2021.